Shipping policy

Last updated: 21/11/25


This Shipping Policy applies to all orders made through the Platform operated by LIMITLESS COMPANY EOOD, UIC 207395121 (“the Company”, “we”, “us”, “our”). By purchasing from our Platform, you agree to the terms below.

 

 

 

1. Shipping Regions

 


1.1. We currently ship exclusively within the European Union (EU).


1.2. Orders to countries or territories with local restrictions on alcohol importation may be cancelled if delivery is not legally permissible. In such cases, the buyer will be notified and refunded according to Section 6.

 

 

 

2. Packaging & Handling

 


2.1. All bottles are shipped in specialized protective packaging suitable for collectible and fragile items.


2.2. Packing materials may vary depending on bottle shape, rarity, value and courier requirements. The Company reserves the right to choose the most appropriate courier and route for delivery.


2.3. Orders may require additional handling time if they include rare or high-value bottles that require extra protection.

 

 

 

3. Transfer of Risk

 


3.1. Risk transfers to the buyer as soon as the package is handed to the carrier.


3.2. This includes, without limitation:

 

  • loss,

  • damage,

  • breakage,

  • leakage,

  • theft during transit.

 


📌 This applies unless the buyer has purchased optional insurance under Section 4.

 

 

 

4. Optional Shipping Insurance

 


4.1. Customers may purchase optional insurance coverage during checkout to protect against transit loss or damage.


4.2. If insurance is refused at checkout, the Company is not liable for any damage, leakage, partial loss, or breakage once shipped.


4.3. Insurance claims are processed according to the insurer’s or courier’s policies. The Company cannot issue refunds without a successful insurer settlement.


4.4. To initiate an insurance claim, the buyer must:

 

  • notify us at info@apostaxi.com

  • within 48 hours of delivery, and

  • provide photo/video evidence of the packaging and bottle.

 

 

 

 

5. Delivery Estimates & Delays

 


5.1. Delivery times provided on the website are only estimates.


5.2. Delays caused by customs inspections, courier strikes, weather conditions, or high-value tracking checks do not entitle the customer to refunds, cancellations or compensation.


5.3. Some deliveries may require an adult signature and ID verification.

 

 

 

6. Failed Delivery, Returns by Carrier

 


6.1. If a shipment is returned to us because:

 

  • the recipient was not available,

  • customs restrictions prevented delivery,

  • age verification was refused, or

  • address provided by the buyer was incorrect,

 


👉 the buyer is responsible for all associated return shipping costs and re-delivery fees.


6.2. Refunds (if applicable) are issued minus shipping, insurance, and payment processing fees.

 

 

 

7. High-Value Orders

 


7.1. We reserve the right to:

 

  • request identity verification before shipping,

  • split shipments into multiple parcels,

  • use a premium or secure courier service for high-value bottles.

 


7.2. Orders may be paused if fraud is suspected or if age verification is not completed.

 

 

 

8. Governing Law

 


This Shipping Policy is governed by the laws of Bulgaria and applicable EU regulations. Disputes shall be resolved exclusively under Bulgarian jurisdiction.

 

 

 

Company Identification

 


LIMITLESS COMPANY EOOD

Private Company — UIC: 207395121

Registered in Bulgaria

Email: info@apostaxi.com