Refund policy

Last updated: 21/11/2025


This Return & Refund Policy applies to all purchases made through the Platform operated by LIMITLESS COMPANY EOOD, UIC 207395121 (the “Company”, “we”, “us”, “our”).


By placing an order, the buyer (“you”, “the customer”) accepts the following conditions.

 

 

 

1. Final Sales – No Withdrawal Right

 


1.1. Due to the nature of collectible sealed alcoholic goods, all sales are final. Once an order is confirmed and shipped, no cancellations, returns, withdrawals or refunds are permitted unless explicitly provided below.


1.2. As collectors’ items, sealed bottles are considered unique, high-value goods subject to market volatility, scarcity and storage history. For this reason, the withdrawal rights under consumer laws (including EU Directive 2011/83/EU) may not fully apply to these transactions.

 

 

 

2. Condition of Collectible Bottles

 


2.1. Customers acknowledge that physical condition of vintage or limited bottles may show typical aging effects, including:

 

  • minor label wear, glue marks or scratches,

  • discoloration due to age,

  • evaporation (“angel’s share”),

  • cork fragility,

  • capsule deterioration,

  • minor packaging imperfections.

 


2.2. These conditions do not qualify as defects and do not entitle buyers to a return or refund.

 

 

 

3. No Guarantee for Consumption

 


3.1. Bottles are sold primarily for collectible and investment purposes, even if sealed and unopened.


3.2. The Company does not guarantee taste, flavour stability, cork integrity or fitness for consumption.

📌 Consumption is at the buyer’s sole responsibility and risk.


3.3. Claims based on taste, spoilage, cork breakage, oxidation or other consumption-related issues are not eligible for refunds or compensation.

 

 

 

4. Shipment, Damage & Insurance

 


4.1. Risk passes to the buyer at the moment the package is handed to the carrier.


4.2. We offer optional shipping insurance at checkout. If the buyer declines insurance, the Company shall not be liable for loss, breakage, leakage or damage during transport.


4.3. If the buyer purchases shipping insurance and the product arrives damaged, the buyer must:

 

  • notify us within 48 hours of delivery, and

  • provide photos/videos of the damaged package and bottle.

 


4.4. Insurance claims are handled according to the carrier’s or insurer’s procedures. Refunds are subject to successful compensation by the insurer.

 

 

 

5. Wrong or Missing Items

 


5.1. If an incorrect product is delivered, we will replace it only if the bottle remains sealed and unopened in its original packaging.


5.2. If the exact product is unavailable, a refund will be issued excluding transaction fees charged by the payment provider.

 

 

 

6. Authenticity

 


6.1. All products are sourced from legally verified EU channels. The Company guarantees the authenticity of bottles and labels.


6.2. Authentication does not include any guarantee of current market value or future investment appreciation.

 

 

 

7. Governing Law

 


This policy is governed by the laws of Bulgaria and applicable EU law. Any disputes shall be resolved exclusively in Bulgarian jurisdiction.

 

 

 

Company Identification

 


LIMITLESS COMPANY EOOD

Private Company — UIC: 207395121

Registered in Bulgaria

Email: info@limitlesscompany.eu